EU-Rent Semantic CommunityThe Car Rental Industry- Definition: the semantic community that is the group of people who work in the business of renting cars
Car Rental Business- Definition: the body of shared meanings that is the set of concepts that are generally accepted as important across The Car Rental Industry
- Necessity: Car Rental Business is relevant to The Car Rental Industry.
- Necessity: Car Rental Business is relevant to The EU-Rent Community.
EU-Rent- Definition: the international car rental company that trades as “EU-Rent.”
EU-Rent Car Rental Business- Definition: the body of shared meanings that is the set of concepts that are important to The EU-Rent Community
- Necessity: EU-Rent Car Rental Business is relevant to The EU-Rent Community.
The EU-Rent Community- Definition: the semantic community that comprises all employees of EU-Rent and all others who share their body of concepts and use their vocabularies
- Necessity: The EU Rent Community is a subcommunity of The Car Rental Industry
EU-Rent HQ Staff- Definition: the community that is the set of employees of EU-Rent HQ
- Necessity: The EU-Rent HQ Staff is a subcommunity of the EU-Rent community.
EU-Rent HQ- Definition: the organization unit that is EU-Rent’s world headquarters and management company
- Description: EU-Rent HQ sets global policy and owns the world wide reservations system.
EU-Rent operating company- Definition: operating company of EU-Rent
- Synonym: operating company
- Note: Has pre-defined population (below)
EU-Rent site- Definition: location used by EU-Rent
Car Movementcar movement- Definition: planned movement of a rental car of a specified car group from a sending branch to a receiving branch
- Reference Scheme: movement-id
- Description: A car movement meets the business requirement that a car of a given group has to be moved between branches (“we need to move a full-size car from the London City branch to the Heathrow Airport branch”). A specific car will be assigned to it at some time, not necessarily when the requirement is first identified.
- Note: car movements play roles in both ‘rental’ and ‘car transfer’ and car movements are scheduled in these roles.
directional movement type- Concept Type: categorization type
- Definition: concept that specializes the concept ‘car movement’ and that classifies a car movement based on whether the car is moved to a different branch or not
geographical movement type- Concept Type: categorization type
- Definition: concept that specializes the concept ‘one-way car movement’ and that classifies a one-way car movement based on whether it crosses local area or international boundaries
in-country car movement- Concept Type: geographical movement type
- Definition: one-way car movement that is not in area and is not international
- Note: This means that the movement is between two local areas in the same country.
- Necessity: in-country car movement is included in Movements by Geography.
international car movement- Concept Type: geographical movement type
- Definition: one-way car movement that is international
- Necessity: international car movement is included in Movements by Geography.
local car movement- Concept Type: geographical movement type
- Definition: one-way car movement that is in area
- Necessity: local car movement is included in Movements by Geography.
movement-id- Definition: text that is assigned by EU Rent as unique identifier of car movement
- Note: A given car could be moved more than once between the same two branches, perhaps even on the same day. Movement-id is needed to provide a reliable reference scheme.
Movements by Direction- Definition: segmentation that is for the concept ‘car movement’ and subdivides car movements based on directional movement type
- Necessity: Movements by Direction contains the categories ‘one-way movement’ and ‘round-trip movement.’
Movements by Geography- Definition: segmentation that is for the concept ‘one-way car movement’ and subdivides one-way car movements based on geographical movement type
- Necessity: Movements by Geography contains the categories ‘in-country car movement’ and ‘international car movement’ and ‘local car movement.’
one-way car movement- Concept Type: directional movement type
- Definition: car movement that is not round-trip
- Necessity: one-way car movement is included in Movements by Direction.
sending branch- Definition: branch that is the origin of a car movement
receiving branch- Definition: branch that is the destination of a car movement
round-trip car movement- Concept Type: car movement that is round-trip
- Necessity: directional movement type
- Definition: round-trip car movement is included in Movements by Direction.
Car Transferscar transfer- Definition: logistical action by EU-Rent, transferring a rental car between branches on a given day
in-country car transfer- Definition: car transfer that includes an in-country car movement
international return- Definition: car transfer that includes an international car movement
local car transfer- Definition: car transfer that includes a local car movement
transfer date- Definition: date that a car transfer is scheduled for
- Note: The transfer date is usually scheduled in advance. The pick-up date-time and drop-off date-time are the actual times during the day, notified when the transfer is completed.
transfer drop-off branch- Definition: branch at which the transferred car of a car transfer is dropped off
transfer drop-off date-time- Definition: date-time when the transferred car of a car transfer is actually dropped off
transfer pick-up branch- Definition: branch from which the transferred car of a car transfer is picked up
transfer pick-up date-time- Definition: date-time when the transferred car of a car transfer is actually picked up
transferred car- Definition: rental car relocated by a car transfer
EU-Rent Locationsagency- Concept Type: branch type
- Definition: branch that does not have an EU-Rent location and has minimal car storage and has on-demand operation
- Necessity: the concept ‘agency’ is included in Branches by Type.
agent- Definition: organization external to EU-Rent that carries out car rental business on behalf of EU-Rent
- Example: Hotel, travel agent.
airport branch- Concept Type: branch type
- Definition: branch that has an EU-Rent location and has large car storage and has 24-7 operation
- Note: This kind of branch is usually at or near a major airport or rail terminal and has sufficient staff to have specialized roles in the workflow.
- Necessity: the concept ‘airport branch’ is included in Branches by Type.
branch type- Definition: concept that specializes the concept ‘branch’ and that classifies a branch based on hours of operation and car storage capacity
branch- Concept Type: organization function
- Definition: rental organization unit that has rental responsibility
- Necessity: the concept ‘branch’ is included in Organization Units by Function.
Branches by Type- Definition: segmentation that is for the concept ‘branch’ and subdivides branches based on branch type
- Necessity: Branches by Type contains the categories ‘airport branch’ and ‘city branch’ and ‘agency.’
car storage capacity- Definition: number of rental cars that can be stored at the EU-Rent site that is the base for a branch
- Note: Some of the capacity at a branch’s site might be taken up by cars that are not available for rental, e.g., cars awaiting service or transfer to other branches; hotel guests’ cars.
city branch- Concept Type: branch type
- Definition: branch that has an EU-Rent location and has moderate car storage and has long business hours
- Note: This kind of branch is usually in a city center and has small numbers of staff who are interchangeable in the workflow.
- Necessity: The concept ‘city branch’ is included in Branches by Type.
country of registration- Definition: country in which something is registered with the relevant authorities
country- Source: MWU (1,2b) [“country”]
- Note: Has pre-defined population (below)
EU-Rent Logo- Definition: upper-case ‘EU’ followed by a hyphen followed by upper-case ‘R’ followed by lower-case ‘ent’ all in the company’s custom-designed font and using the company’s standard color on a white ground
European Union- Definition: the geopolitical area that is composed of Sweden and Germany and Ireland and UK and ...
hours of operation- Definition: the times during which a facility is open for business
- Example: 24 hours per day, 7 days a week; 7:00 am to 8:00 pm; on demand.
insurerlocal area- Concept Type: organization function
- Definition: rental organization unit that has area responsibility
- Description: A local area contains a number of branches for rental car pick-up and return and a number of service depots that maintain and repair EU-Rent’s rental cars.
- Necessity: service depot is included in Organization Units by Function.
name- Source: MWU (1a) [“name”]
operating company- See: EU-Rent operating company
operating country- Definition: country in which EU-Rent does business
- Necessity: Each operating country has exactly one currency
organization function- Concept Type: categorization type
- Definition: concept that specializes the concept ‘rental organization unit’ and that classifies a rental organization unit by its functional role in EU-Rent
Organization Units by Function- Definition: segmentation that is for the concept ‘rental organization unit’ and subdivides rental organization units based on organization function
- Necessity: Organization Units by Function contains the categories ‘branch’ and ‘local area’ and ‘service depot’.
rental organization unit- Definition: organization unit that operates part of EU-Rent’s car rental business
service depot- Concept Type: organization function
- Definition: rental organization unit that has servicing responsibility
- Necessity: service depot is included in Organization Units by Function.
Scandinavia- Definition: the geographic area that is composed of Sweden and ...
Car Specificationscar body style- Concept Type: categorization type
- Definition: concept that specializes the concept ‘car model’ and that classifies a car model based on industry-defined criteria
- Source: CRISG (2a) [“body style”]
car group- Source: CRISG [“rate group”]
- Note: Different models of car are offered for rental, organized into groups which establish a price point.
- Necessity: Each car model that is included in a car group is charged at the rental rates of the car group.
car manufacturer- Definition: producer of cars that EU-Rent has decided to do business with
- Note: Has pre-defined population (below)
car model- Source: CRISG [“car model”]
- Note: Has pre-defined population (below)
- Note: Cars of a given model are all built to the same specification, e.g., body style, engine size, fuel type. EU-Rent bases its model names on those assigned by the car manufacturers, but sometimes has to extend them to distinguish models with different engine sizes and numbers of doors.
- Reference Scheme: name of car model
convertible- Concept Type: car body style
- Source: CRISG [“convertible”]
- Necessity: convertible is included in Models by Body Style.
coupe- Concept Type: car body style
- Necessity: coupe is included in Models by Body Style.
engine capacity- Definition: number that indicates the engine cylinder capacity in cubic centimeters
- Source: CRISG [“engine size”]
fuel type- Source: CRISG [“fuel type”]
- Note: Has pre-defined population (below)
Models by Body Style- Definition: segmentation that is for the concept ‘car model’ and subdivides car models based on car body style
- Necessity: Models by Body Style contains the categories ‘convertible’ and ‘coupe’ and ‘sedan’.
passenger capacity- Definition: number that is the count of adults, including the driver, that the car can comfortably hold
sedan- Concept Type: car body style
- Necessity: sedan is included in Models by Body Style.
upgrade car group- Definition: car group from which cars may be offered for rental if there are no cars available in another requested car group
Rentalsaccepted request for pick-up- Definition: request for pick up that is accepted by EU-Rent
- Necessity: The request for pick-up matches exactly one rental.
- Necessity: The renter presents a valid credit card.
- Necessity: The renter provides current contact details.
- Necessity: Each driver of the rental has a valid driver license.
actual pick-up date-time- General Concept: date-time
- Definition: date-time when the rented car of a rental is picked up by the renter
actual return date-time- General Concept: date-time
- Definition: date-time when a rented car is returned to EU-Rent
current contact details- Definition: contact details that have been confirmed as up-to-date by the renter
optional extra- Definition: Item that may be added to a rental at extra charge if the renter so chooses
- Example: One-way rental, fuel pre-payment, additional insurances, fittings (child seats, satellite navigation system, ski rack)
- Source: CRISG [“optional extra”]
pick-up branch- Necessity: The pick-up branch of a rental is not changed.
- Note: If the renter wishes to change the pick-up branch of a rental, EU-Rent regards it as a cancellation and a new rental.
rejected request for pick-up- Definition: request for pick up that is rejected by EU-Rent
rental contract document- Definition: information artifact that is the manifestation of a rental
rental duration- Definition: duration used to calculate a rental charge
rental period- Definition: variable period that is included in a rental
rented car- Definition: rental car that is assigned a rental
request for pick-up- Definition: request from a renter to pick up the rental car of a rental that has been reserved by him
requested car group- Definition: car group that is requested for a rental
- Necessity: At a given date-time each rental has exactly one requested car group.
return branch- Definition: branch stipulated in the rental contract for return of the rented car
- Note: If the renter does not return the car to the location of this branch, a penalty charge will be levied.
- Necessity: Each rental has exactly one return branch at a given date-time.
- Possibility: The return branch of a rental is changed before the actual return date-time of the rental.
scheduled pick-up date-time- Definition: date-time at which a rented car is scheduled to be picked up from EU-Rent
- Note: The possibilities and necessities for changing the start date-time of variable period apply to scheduled pick-up date-time of rental.
scheduled return date-time- Definition: date-time at which a rented car is scheduled to be returned to EU-Rent
- Note: The possibilities and necessities for changing the end date-time of variable period apply to scheduled return date-time.
valid credit card- Definition: credit card that is acceptable for payment of the rental charges of the rental for which it is presented
- Necessity: The card is of a type that EU-Rent accepts.
- Necessity: “Expiry date” on the valid credit card is after the scheduled end date-time of the rental.
- Necessity: “Cardholder” is the person presenting the card.
- Note: This entry is informally defined in order to limit the case study size.
valid driver license- Definition: driver license that is acceptable for the rental for which it is presented
- Necessity: “Expiry date” on the valid driver license is after the scheduled end date-time of the rental.
- Necessity: “Driver” is the person presenting the license.
- Necessity: The rented car falls within “vehicle types.”
- Necessity: The license is legally acceptable in the country of the pick-up branch.
- Note: This entry is informally defined in order to limit the case study size.
Rental Categorizationadvance rental state- Concept Type:characteristic type
advance rental- Concept Type: booking mode
- Definition: rental that is contracted with EU-Rent on or earlier than the day before the scheduled pickup date-time of the rental
- Necessity: Each advance rental specifies exactly one car group at a given date-time.
- Possibility: The car group specified for an advance rental is changed before the actual pick-up date-time of the advance rental.
- Necessity: The car group specified for an advance rental is not changed after the actual pick-up date-time of the advance rental.
- Necessity: The concept ‘advance rental’ is included in Rentals by Booking Mode.
booking date-time- Definition: date-time when rental booking is accepted by EU-Rent
booking mode- Concept Type: categorization type
- Definition: concept that specializes the concept ‘rental’ and that classifies a rental whether it is booked in advance or not
in-country one-way rental- Concept Type: rental movement type
- Definition: one-way rental that includes an in-country car movement
- Note: This type of rental is between branches in different local areas in the same country.
- Necessity: The concept ‘in-country one-way rental’ is included in In-Country Rentals by Direction.
in-country rental type- Concept Type: categorization type
- Definition: concept that specializes the concept ‘in-country rental’ and that classifies an in-country rental based on whether it is round trip, within a local area or between local areas in the same country
in-country rentalIn-country Rentals by Direction- Definition: segmentation that is for the concept ‘rental’ and subdivides rentals based on movement type
- Necessity: In-Country Rentals by Direction contains the categories ‘round-trip rental’ and ‘local one-way rental’ and ‘in-country one-way rental.’
international rental- Concept Type: rental movement type
- Definition: one-way rental that includes an international car movement
- Note: This type of rental is between branches in different countries.
- Necessity: The concept international rental is included in Rentals by Movement Type.
international inward rental- Concept Type: international rental type
- Definition: international rental that has country of the return branch of the rental that is the country of registration of the rented car of the rental
International Rentals by Direction- Definition: segmentation that is for international rental and subdivides rental based on international rental type
- Necessity: International Rentals by Direction contains the categories ‘international inward rental’ and ‘international outward rental.’
international outward rental- Concept Type: international rental type
- Definition: international rental that has country of the pick-up branch of the rental that is the country of registration of the rented car of the rental
international rental type- Concept Type: categorization type
- Definition: concept that specializes the concept ‘international rental’ and that classifies an international rental based on whether its direction is to or from the country of registration of the rented car
local one-way rental- Concept Type: rental movement type
- Definition: one-way rental that includes a local car movement
- Note: This type of rental is between branches within a local area.
- Necessity: The concept local one-way rental is included in In-Country Rentals by Direction.
one-way rental- Concept Type: rental that includes a one-way car movement
rental booking- Source: CRISG [“reservation”]
- Definition: acceptance by EU-Rent of a request from a renter for an advance rental.
- Note: The request informs EU-Rent of the car group required, the scheduled pick-up date-time and scheduled return date-time, and the pick-up branch and return branch, and provides details of the renter. Optionally, a specific car model within the required car group may be requested.
rental movement type- Concept Type: categorization type
- Definition: concept that specializes the concept ‘rental’ and that classifies a rental based on
whether it is within a country or between countriesrental state- Concept Type: characteristic type
Rentals by Booking Mode- Definition: segmentation that is for the concept ‘rental’ and subdivides rentals based on booking mode
- Necessity: Rentals by Booking Mode contains the categories ‘advance rental’ and ‘walk-in rental.’
Rentals by Movement Type- Definition: segmentation that is for the concept ‘rental’ and subdivides rentals based on rental movement type
- Necessity: Rentals by Movement Type contains the categories ‘in-country rental’ and ‘international rental.’
reservationround-trip rental- Concept Type: rental movement type
- Definition: rental that includes a round-trip car movement
- Note: In this type of rental the pick-up branch is the return branch.
- Necessity: The concept round-trip rental is included in In-Country Rentals by Direction.
walk-in rental- Concept Type: booking mode
- Definition: rental that is contracted with EU-Rent on the day that the car is picked up
- Necessity: The concept walk-in rental is included in Rentals by Booking Mode.
Rental Pricingactual rental charge- Definition: rental charge that is calculated at end of rental
additional charge type- Concept Type: categorization type
- Definition: concept that specializes the concept ‘additional charge’ and that classifies an additional charge based on why it was incurred-option selected by the renter, additional driver, or penalty charge
additional charge- Definition: charge included in rental charge in addition to lowest rental price
Additional Charges by Charge Type- Definition: segmentation that is for the concept ‘additional charge’ and subdivides additional charges using additional charge type
- Necessity: Additional Charges by Basis contains the categories ‘extras charge’ and ‘driver charge’ and ‘penalty charge.’
base rental price- Definition: price charged for the use of the rented car of a rental, before any additional charges are added
- Description: The base rental price is the sum of the rental rates for the requested car model for the RTUs (rental time units) that make up the rental duration. The base rental price can be calculated in money or loyalty club points. The rental duration is broken down into integral numbers of RTUs, working from the largest RTU towards the smallest (see example).
- Necessity: If the rental duration is not for an exact number of days, the final part-day is charged as a Rental Day.
- Note: Hourly tariff lines are used only for calculating late charges.
- Example: A 10-day rental is broken down into four rental time units: 1 x week + 3 x 1-day. The base rental price is the sum of the prices for the four RTUs.
base rental price is based on rental durationbusiness currency- Definition: currency in which EU-Rent undertakes financial transactions
- Description: currency of an operating country.
cash rental rate- Definition: duration-based tariff item that is for rental of a car of a given car group
cash rental price